Privacy Policy
Last updated: 18 September 2026
Luxe Auto Care (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This policy explains how we collect, use, store and protect your data when you visit our website, make an enquiry, or use our services. We operate from Kidderminster and provide services nationwide and internationally.
1. Information We Collect
We collect personal information when you interact with us, including:
Contact details — name, email address, phone number
Booking information — service type, vehicle details, preferred dates
Location details — address for mobile appointments
Website usage data — cookies, analytics, IP address, device type
Payment information — processed securely via third‑party providers (we do not store card details)
2. How We Use Your Information
We use your information to:
Provide detailing, protection and enhancement services
Respond to enquiries and manage bookings
Communicate updates, confirmations and service information
Improve our website and customer experience
Maintain internal records for accounting and service history
Comply with legal obligations under UK GDPR and the Data Protection Act 2018
3. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual necessity — to deliver the services you request
Legitimate interests — improving our services and communication
Consent — for optional marketing or cookie preferences
Legal obligation — for accounting, tax and regulatory requirements
4. How We Store & Protect Your Data
Your information is stored securely using industry‑standard systems and protected against unauthorised access, alteration or disclosure. We only retain data for as long as necessary to fulfil the purposes outlined in this policy.
5. Sharing Your Information
We do not sell or share your personal data with third parties except:
Service providers (e.g., booking platforms, payment processors)
Legal or regulatory authorities when required
Delivery or logistics partners for product orders (if applicable)
All third‑party partners follow strict data protection standards.
6. Cookies & Analytics
Our website may use cookies and analytics tools to improve performance, security and user experience. You can manage or disable cookies through your browser settings at any time.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain types of processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us using the details below.
8. International Clients
For clients outside the UK, your data may be processed within the UK. We follow UK GDPR standards for all international data handling.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, you can contact us at:
Luxe Auto Care Kidderminster, United Kingdom Email: info@luxeautocare.co.uk Phone: 07422511720