Terms & Conditions — Luxe Auto Care

Last updated: 18 September 2026

These Terms & Conditions outline the agreement between you (“the client”) and Luxe Auto Care (“we”, “our”, “us”) when booking or receiving any detailing, protection or enhancement services. By using our website, making a booking or engaging our services, you agree to the terms set out below.

1. Services Provided

Luxe Auto Care offers vehicle detailing, paint correction, ceramic coatings, paint protection film (PPF), colour‑change PPF, maintenance services and specialist enhancement work. All services are carried out with professional care, using industry‑standard methods and products.

We reserve the right to refuse any service where the vehicle condition, environment or safety considerations prevent us from completing the work to our standards.

2. Bookings & Appointments

  • Bookings may be made via our website, email or phone.

  • Appointment times are confirmed once a date is agreed and any required deposit is paid.

  • We may request photos or vehicle information to assess the condition before booking.

  • Mobile appointments require safe working space, adequate access and permission to work on the vehicle at the location provided.

3. Deposits & Payments

  • Some services require a deposit to secure the booking.

  • Deposits are non‑refundable unless otherwise stated.

  • Full payment is due upon completion of the service.

  • We accept payment via bank transfer, card or approved third‑party processors.

  • Prices may vary depending on vehicle size, condition and additional work required.

4. Cancellations & Rescheduling

  • Cancellations made within 48 hours of the appointment may result in loss of deposit.

  • Rescheduling is permitted subject to availability.

  • If weather or conditions prevent safe mobile work, we may reschedule the appointment.

5. Vehicle Condition & Pre‑Existing Damage

  • The client is responsible for disclosing any known defects, damage or issues with the vehicle.

  • We are not liable for pre‑existing damage, wear, corrosion, poor paint repairs or structural issues discovered during the service.

  • Some defects may become more visible after cleaning, polishing or decontamination — this is normal and not considered damage.

6. Liability & Safety

  • We take all reasonable care when working on your vehicle.

  • We are not responsible for mechanical faults, electrical issues or failures unrelated to our detailing work.

  • Personal items should be removed before the appointment; we are not liable for lost or damaged belongings left inside the vehicle.

  • Vehicles must have adequate fuel or battery charge for movement if required.

7. Ceramic Coatings & PPF

For ceramic coatings and PPF installations:

  • Results depend on the condition of the paint and proper maintenance after application.

  • Coating durability varies based on care, environment and wash methods.

  • PPF installations may require curing time; minor texture or edges may settle over several days.

  • Colour‑change PPF finishes may vary slightly depending on film type and lighting.

8. Aftercare & Maintenance

We provide aftercare guidance for all services. Failure to follow recommended maintenance may reduce the longevity or appearance of coatings, PPF or detailing work. We are not responsible for damage caused by improper washing, harsh chemicals or automated car washes.

9. Warranty

  • Ceramic coatings and PPF may include manufacturer warranties.

  • Warranty terms vary by product and require proper maintenance.

  • Luxe Auto Care does not guarantee results beyond what is stated by the manufacturer.

10. Photography & Media

We may take photos or videos of your vehicle before, during or after the service for portfolio or marketing use. If you prefer not to have your vehicle photographed, please inform us before the appointment.

11. International & Nationwide Services

For clients outside the UK or those requiring travel:

  • Additional travel fees may apply.

  • Availability depends on scheduling and location.

  • Terms may vary depending on distance and service type.

12. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

13. Contact Us

For questions regarding these Terms & Conditions:

Luxe Auto Care Kidderminster, United Kingdom Email: info@luxeautocare.co.uk Phone: 07422511720